Thank you for choosing KBHemp Co. DBA Alienbop & Getalid.com for your hemp products. We aim to provide you with the best possible service and ensure your orders reach you in a timely manner. Please review our shipping policy outlined below:
Order Processing:
- All orders are processed within 1-2 business days, excluding weekends and holidays.
- Orders placed after 12:00 PM PST will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Methods and Times:
- We offer standard shipping and expedited shipping options for domestic orders within the United States.
- Standard shipping typically takes 3-5 business days for delivery.
- Expedited shipping options are available for those who need their orders delivered faster.
- International shipping is also available, with delivery times varying based on the destination country and shipping method selected.
Shipping Costs:
- Shipping costs are calculated based on the weight of your order and the shipping method selected during checkout.
- Free shipping may be offered for orders exceeding a certain value, as specified on our website or during promotional periods.
Delivery Issues:
- KBHemp Co. DBA Alienbop & Getalid.com is not responsible for any delays caused by shipping carriers or customs clearance processes.
- In the event of a delayed or lost shipment, please contact our customer support team, and we will work to resolve the issue promptly.
- We are not responsible for any additional customs duties, taxes, or fees incurred for international shipments.
Shipping Restrictions:
- Some products may be subject to shipping restrictions based on local laws and regulations. It is the responsibility of the customer to ensure compliance with their local laws before placing an order.
- We do not ship to PO boxes or APO/FPO addresses at this time.
Order Tracking:
- Once your order has shipped, you will receive a tracking number via email, allowing you to track the status of your shipment online.
- If you have any questions or concerns about the status of your order, please don’t hesitate to contact our customer support team for assistance.
Returns and Refunds:
- Please refer to our Returns and Refunds Policy for information regarding returns, exchanges, and refunds.
Contact Us:
- If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team at [insert contact information].
By placing an order with KBHemp Co. DBA Alienbop & Getalid.com, you agree to comply with our shipping policy outlined above. Thank you for your understanding and support.